Refund Policy

At Groomspace, we are dedicated to creating sensory experiences that are personal, immersive, and uplifting. If your experience falls short of expectations, we are here to listen and make the necessary adjustments within the following framework:

1. Timeframe for Refund Requests: You can request a refund within 14 days of receiving your product or service. After this period, refunds may not be possible, but we are open to dialogue for resolution.

2. Full vs. Partial Refunds: - Full refunds will be issued if a product or service is returned unused, undamaged, and in its original condition. - Partial refunds may apply if the item shows signs of use or the service was only partially delivered.

3. Conditions for Refund Eligibility: Refunds can be granted if: The product arrived damaged or defective. - The service did not align with the agreed-upon scope or description. - You change your mind within the 14-day period and return the item in pristine condition. Refunds are not available for: - Digital downloads or custom styling packages once delivered. - Services that have been fully rendered.

4. Return Shipping: If you need to return a physical product, you will be responsible for return shipping costs unless the item was faulty or incorrect. We recommend using a trackable shipping method.

5. Time: Once we receive and inspect your return, we will notify you and process your refund within 5–7 business days. Refunds will be issued to the original payment method.

6. Contact Us: If you have any questions or need support, please reach out to us at hub@groomspace.co.uk. We are committed ensuring your experience is well cared for, even when things don't go planned.